BY APPOINTMENT ONLY
Appointments are required, but scheduling is easy! You can book online anytime or call/text us during regular business hours. Once booked, you'll receive an instant confirmation and a reminder email 48 hours before your appointment. To confirm, just click the confirmation link. If we don’t receive a confirmation, we’ll follow up with a courtesy text or call within 24 hours. Please make sure we have your current contact info.
For first-time clients, a credit card is needed to reserve your appointment.
Before booking, please review our cancellation policy. By scheduling with Vallora, you agree to our terms and conditions. A valid credit card is on file for potential repeat cancellations or no-shows.
We recommend booking your lash fills in advance to maintain full, beautiful lashes. On average, you'll naturally shed 2-5 lashes daily from both eyes, and fills are typically done every 3-5 weeks. We’ll help you decide the best schedule for you!
​
CANCELLATION/NO SHOW
We kindly ask for at least 24 hours notice if you need to cancel your appointment. If you’re unable to let us know in advance, a 25% fee for your scheduled service will apply. For missed appointments ("no-shows"), a 50% fee will be charged.
We understand that life gets busy, and it’s easy to forget, so please make sure we have your current email and phone number on file to help you stay reminded. However, it’s ultimately your responsibility to remember your appointment time to avoid any charges for late cancellations or missed appointments. Giving us enough notice also allows us to accommodate other clients who may be waiting.
While we truly sympathize with sudden illnesses and family emergencies, we’re unable to make exceptions to this policy. We appreciate your understanding and cooperation.
​
ARRIVAL
You should arrive 5-10 minutes before your scheduled appointment time. This will allow ample time to fill out the necessary paperwork. In addition, each new client will be asked to provide a brief history of allergies and medications that may affect your service(s). Returning guests may also be asked to update an intake form at any time at the discretion of Vallora.
​
LATE ARRIVALS
If you arrive late, we can accommodate you and do our best with the remaining time, but your appointment will end at your scheduled time, and you will be expected to pay the full-service fee.
​
FILLS
It is recommended to book fills within 2-3 weeks. Anything past four weeks will need to be booked as a Returning Client Full Set as most clients’ lashes last 2-4 weeks. There may be some wiggle room, at my discretion.
​
MOBILE DEVICES
Cell phone usage is highly discouraged during appointments. Please SILENCE all cell devices. However, headphones are encouraged if you want to listen to music, audiobooks, or podcasts. Minimizing any interruptions during such an intricate procedure is the goal. Most clients find headphones very helpful in relaxing and taking a lash nap!
​
CHILDREN
Children are asked to remain in the treatment room during your service. Leaving your children with another caretaker would be best if you want to make the most of your time. However, life happens, and sometimes your only option is to bring them with you wherever you go! You know your child - if they can sit quietly, they can sit in the room with you.
​
PAYMENT
All prices and services are subject to change at the discretion of Vallora. We will do our best to keep clients updated on any changes. All major credit cards, including AmEx, and cash, are accepted.
​
"LET'S FIX IT" POLICY
Your satisfaction is our priority! If you feel something isn’t quite right with your lash application, please let us know within 48 hours. It's normal to lose 2-5 lash extensions per day as your natural lashes shed. However, if you’ve lost more than 7 extensions per day (without a natural lash attached) and there were no oils or makeup residue on your lashes at the time of application, we’d happily invite you back for a complimentary Fix It appointment.
Please contact us within 2 days of your appointment so we can address the issue promptly. After 2 days, it becomes more challenging to evaluate the situation, and we may not be able to offer this service.
Our goal is to understand why the lash extensions didn’t hold, replace any that were lost, and go over aftercare tips and product recommendations to help ensure great results moving forward.
​
HEALTH & SAFETY INFO
We get a lot of questions about the products we use for lash extensions, like what the lashes are made of or details about the adhesive. Our lash extensions are made from high-quality synthetic fibers that look and feel like mink or silk. We order them directly from a reliable manufacturer, and if you’d like, we can provide safety info upon request.
If you’re asking about the adhesive because you’re worried about allergies, here’s what you need to know: The brand of adhesive doesn’t prevent allergies. Like all lash adhesives, the adhesive we use contains cyanoacrylate, and a small number of people (about 3-5%) may develop an allergy to it, usually after 3-4 uses.
If you’re allergic, you’ll notice your eyelids are swollen the morning after your appointment (but your eyes will be clear with no redness or discharge). This reaction is called contact dermatitis, and it affects the skin on the eyelids. Unfortunately, switching adhesive brands won’t prevent the reaction because all lash adhesives contain cyanoacrylate.
But don’t worry—you can still enjoy lash extensions! If you have this allergy, seeing a doctor or ophthalmologist can help. They can prescribe an ointment to prevent the reaction so you can keep getting your lashes done without any issues.
If you’ve had this kind of allergy before, we can still work with you. Just remember, relief comes from treatment, not changing adhesives, and we’re here to help!
​
​
ALL INFORMATION EXCHANGED DURING YOUR VISIT AT VALLORA WILL BE KEPT COMPLETELY SECURE + CONFIDENTIAL.
